FAQs

Air-Xpress is a U.S.-based parcel forwarding service that allows international shoppers to buy from American stores that don’t ship outside the U.S. We provide you with a free U.S. address where you can have your packages delivered, and we forward them safely to your home address.

  1. Sign up for a free account and receive your own unique U.S. address.

  2. Shop online from any U.S. store and use your Air-Xpress address at checkout.

  3. Once your packages arrive at our warehouse, you can combine, repackage, or ship them directly to you.

Shipping fees are based on your package’s chargeable weight, which is determined by comparing its actual weight and volumetric (dimensional) weight, whichever is higher. This ensures fair pricing for both light-but-bulky and heavy shipments.


To calculate the volumetric weight, measure your package in inches (length × width × height) and divide the total by 166.


Once the chargeable weight is determined, shipping cost is calculated as follows:
• Low-value products (under $200): $6.99 per lb
• High-value products ($200 and above): $11.99 per lb
• Minimum shipment charge: $85


This method ensures accurate pricing based on both the size and weight of your shipment.
Yes! Air-Xpress offers package consolidation to help you save on international shipping. We can combine multiple orders into one box and remove unnecessary packaging to reduce weight and cost.

Air-Xpress ships out all packages every Thursday morning. Orders received before the weekly cut-off will be included in that week’s shipment.


Once shipped, delivery typically takes 3–5 business days to reach your final destination, depending on your location and local customs processing times.


For real-time updates, you can always track your package through your Air-Xpress dashboard or via the courier’s tracking link.


You can ship most retail products, such as clothing, electronics, beauty items, and accessories. However, restricted or prohibited items (like flammable goods, batteries, or perishable food) cannot be shipped. You can check our Prohibited Items List for details.
You can track your package directly from your Air-Xpress dashboard. You’ll also receive email notifications at every step.


• Free U.S. address
• Competitive international rates
• Fast processing and reliable customer support
• Package consolidation and repackaging options
• Real-time tracking


With Air-Xpress, shopping from the U.S. becomes simple, affordable, and stress-free!